We will make every effort to get your purchased items to you as soon as possible. Sometimes things are out of our control but we will endeavour to assist wherever we can should this be the case.
Your order is placed by our automated system into a processing queue once the full amount reflects in our account and all stock is on hand. Processing time varies depending on the processing load. Delivery time is approximately 24 to 72 hours from dispatch depending on your location. Contact us for a quotation for overnight express, same day delivery, public holiday, Saturday delivery or International courier options.
Your standard economy service-courier rate will be calculated during the checkout process. If, for a technical reason beyond our control, your shipping was calculated incorrectly, we will contact you as soon as possible with an updated quotation.
Outlying areas (rural/country/townships) and orders outside of South Africa will incur additional costs as well as an extended delivery time. Cogent Industries will communicate this to the customer after checkout, due to third party quotations that are involved in this process. In such cases, the shipping cost calculated is not the final price and subject to change. Cogent Industries is not responsible for any taxes, customs clearing and duties that the client may incur on international shipping requests.
Customers are able to track their parcels using the unique link that will be sent to them via e-mail.